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3Call our help desk at (518)747-7281

If you still have problems, please let us know, by sending an email to support@sirkom.net . Thank you!

PHONE SUPPORT HOURS

Mon-Fri 8:00AM - 5:00PM
Sat - 8:00AM-5:00PM
Sundays by appointment only!

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100% US-Based IT outsourcing with offices in New York

Even the best IT systems are only as effective as the people and service behind them.  Your organization simply may not be able to justify the costs and risks associated with hiring a full-time person or staff.  Or perhaps you’ve already gone the full-time route and realize that it’s time for a change.  Savvy business owners and managers alike realize that they can get all the benefits of having a full-time staff, and more, at a fraction of the cost by outsourcing Information Technology.

There are thousands of U.S.-based companies that offer IT outsourcing for small business and medium-size enterprise, but very few that deliver world class, 100% US-based IT outsourcing that includes:

  • Service Surveys with each closed incident for real-time satisfaction tracking.
  • Multiple methods to reach support:Telephone, web-based customer portal or e-mail.
  • No cherry-picking! If it’s IT related, we take the call and solve the issue – at no extra cost.  This includes Windows PCs, Microsoft Office, popular software titles, Servers, Apple OS X, server, networking, mobile devices and line of business software.
  • Local support. We operate out of New York with a full-time staff of our own highly skilled, trained, and certified engineers.
  • For clients with offices outside of the NY we leverage a national network of vetted providers backed by a Fortune 100 organization.
  • Best-in-class issue tracking and knowledge base system. We keep documentation of customer reported issues. This allows our engineers to quickly and efficiently identify trends and focus on the source of an IT problem at its core.

Our nearly two decades of experience, with IT outsourcing, have made us acutely aware and focused on two main goals:

  1. Deliver a level of IT services that parallels in-house, company IT staff , at a fraction of the cost.
  2. The quality of Sirkom service and its delivery is to ensure an unfettered and productive experience for all end users.

Reduced overhead, increased productivity, and peace of mind compliments of Sirkom. Contact us for details.

 

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